What information we collect and why?: We collect and use information necessary to enable you to purchase and manage Services, provide you with support for those Services, and to curate your experience with us.
Our website uses forms in which you give us contact information (such as your name, address, phone number, and email address) so you can create an account, place orders, and register domains.
This type of information is legally and/or contractually required to be able to purchase and use Services. For example, we are required to be able to verify this type of information upon request by our payment processor. It is also required to be able to serve legal notices to you and is mandated by certain Services we offer. In addition, some Services, such as domains, require this information for you to purchase them. If you are purchasing a domain from us, we are required by law to collect and retain this information. We are further required to verify that the information provided is accurate and serve legally required notices regarding your domain(s). Consent for the collection, use, and retention of this information for these purposes is considered to be contractually given for the duration of your use of such Service and any legally required retention period.
How we use this information?: We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. Legally required emails cover ICANN mandated verification emails, renewal notices, and any other policy or procedure created by ICANN which governs the purchase of domains.
Orders information: This is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Data about usage of services: Is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content, and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected.
Website analytics: We use multiple web analytics tools provided by service partners such as Google Analytics, MixPanel, and Singular to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics).
Site Security: Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide credit card information, personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Questions: If you have a question, please contact us immediately and we are willing to help.